FAQ - Star Factory Lantern
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Frequently
Asked Questions.

Everything you need to know about our custom lanterns, manufacturing process, and global services.

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General Questions

Our lanterns are ideal for festivals, lantern exhibitions, commercial promotions, theme parks, scenic attractions, and shopping mall displays—anywhere that needs stunning illuminated decorations.

Our lanterns are mainly made from steel frames, fabric, and LED lighting. These materials ensure durability and high-quality visual effects, making them suitable for both indoor and outdoor use.

Under normal indoor conditions, our lanterns can last 3-5 years or more. Also good for long-term outdoor use, we recommend to do regular cable check to extend their lifespan.

Yes, we provide very detailed installation guidance video, and if needed, we can also dispatch a professional team to assist with on-site installation to ensure safety and stability. Contact us to get the reference of guidance video.

Production time depends on the size and complexity of the project:

  • Small orders: 10-15 days
  • Large-scale lantern exhibitions: 25-30 days

We will coordinate production based on your schedule.

We mainly ship by sea or air, depending on your timeline and budget. Our lanterns are securely packed with bubble wrap and plywood crates to ensure they arrive safely.

Yes, our products comply with ISO9001, CE, and IP65 waterproof standards. We can also provide certifications that meet the specific safety requirements of your country. Please contact us for details.

Pricing depends on the size, craftsmanship, lighting effects, and quantity of the lanterns. We can work within your budget and provide the best possible solution.

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Inside the Factory

How We Build Magic

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If these FAQs can't solve your problems, please feel free to contact us. Our team is ready to assist you.

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